Report a Repair Issue

Before submitting this form, please see if your issue is covered in our Upstate NY Tenants’ Rights Guide! It may answer your question, or at leave give you some background information that can help as you fill out this form.

Once you submit this form, ITU volunteers are notified and will respond once someone is assigned to your case. This usually happens very quickly, but may take a few days if ITU is actively dealing with another case that poses an immediate threat to tenant safety.

Name

First Name

Last Name

Phone

Optional. If you fill out this field, an ITU organizer can contact you over text, which tends to be faster than email.

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Issue Title

A short description of what’s wrong, such as “Hot water not working”

Issue Details

Describe the history of the issue and how it affects you — when it first appeared, when you notified your landlord, how they have responded, and anything else of note.

Landlord(s)

If you rent from a property management company or apartment complex, note the name of the company and the person you speak to directly.

Building Type

Please select what kind of building you live in. A duplexed house with one owner-occupied unit and one tenant-occupied unit is considered single-unit for ITU purposes.

Address

Optional, but helps ITU understand where and how mistreatment and disrepair are distributed. Please write in the format “123 S Example Rd Apt 2” without punctuation.